服务的连续性
在租户之间? Avoid the hassle of turning services on or off when tenants move or to clean or show properties. With our 服务连续性协议, we'll keep services on for your convenience.
Manage Your Agreement with 我的账户
我的账户 makes managing your properties easy. Your residential, business and property accounts are all in one place.
- View and update all agreements in one place or create new ones
- View bills, make payments and view energy use after properties transfer to you
- Schedule requests to start service* at new properties or stop service at ones you've removed
*于下列时间开始服务:
- 住宅物业，上网去 我的账户
- Business property, call us our Business Care Center at 1-800-336-7343
西班牙&E customers with active residential or business accounts
使用我的帐户 实时 更新或创建新的协议. 点击 服务的连续性 从 服务请求 导航选项卡.
Don't have active residential or business accounts?
- 可持续发展目标的新成员&E? Please contact us to at 1-800-411-7343 to get started.
- 如果你有 现有的协议, 提交更新请求. Or, to start a new agreement, contact us at 1-800-411-7343.
程序信息
- New 服务连续性协议s must be created by the “Customer of Record” (“Applicant”). Agreements apply to all services at the property. Maximum 450 properties can be managed on one agreement.
- Social Security Number or Federal Tax ID may be used to run a credit check the first time you set up an agreement.
- If you are adding properties where services are currently off, 在线启动服务. If meters are not in use, please contact us to activate meters.
- When tenants stop service at properties on your agreement, services will be automatically transferred to your name. 服务设立费5美元.85 will be charged per meter upon transfer.
- You are responsible for utility bills until the date that a new tenant starts service. Bills will be sent to the mailing address on the agreement.
- If a tenant’s service is disconnected for non-payment at a property on your agreement, services will not automatically transfer to your name.
- You are responsible for notifying us when you no longer own or manage properties by removing them from your agreement. Simply stopping service does not remove properties from your agreement. Likewise, removing properties from your agreement will not stop service. You could be charged for future utility service.
- All properties must be removed when you cancel your agreement.
项目常见问题
The owner of the 服务的连续性 agreement is responsible for ensuring that their tenants assume responsibility of properties according to the terms of their rental agreement.
No, the agreement applies to all services on the contract and cannot be managed separately. 例如, if your property has electric and gas services, then the agreement applies to both services.
You may only stop services at properties that are billing to you. Billing transfers to you after your tenants move out. Stopping services alone will not remove properties from your agreement. If you no longer want services to revert to your name, you must also remove the properties from your agreement. Likewise, removing properties does not stop service.